FREQUENTLY ASKED QUESTIONS
Got a question? Let us help.
Here are the answers to most questions we receive:
Q) How long is shipping?
A) For USA orders, 3-7 day USPS shipping. Rest of the world, 7-30 days. Also, please consider COVID19 delays. Thank you.
Q) What battery does the remote need?
A) CR2025 round shaped.
Q) What wall plug will I get?
A) Our products come with the wall plug of your country!
Q) Does it stick on all surfaces?
A) Yes, they do. Make sure you clean the surface first.
Q) Will it peel off my wall's paint?
A) No, they won't. It's adhesives are not that strong to bring any damage to your wall's paint, we assure you of that.
Q) My lights are falling off!
A) No worries, we will send you a new one!
Q) My lights arrived broken and emits different colors!
A) No worries, we will send you a new one! 😉
Q) If I don’t like it can I get a refund?
A) 90 day warranty. We only refund broken, damaged, or lost packages. Refer here to our Return & Refund policy.
Q) Can I cut the strip?
A) Yes, every few inches there is a line where you can cut to the exact length you need. ✂️
Q) Can the lights dance or synchronize with the music?
A) Yes, our WiFi Smart Strip can do that, just play your favorite music on your smartphone.